Refund policy

RETURN & REFUND POLICY

1. ALL SALES ARE FINAL

Except where otherwise required by applicable law, all sales are final.

We do not offer free return shipping or general returns for change of mind, incorrect sizing selected by the customer, or buyer's remorse.

Customers are responsible for reviewing product descriptions, sizing information, and order details before completing their purchase.

2. ELIGIBLE CLAIMS

Returns, refunds, or replacements may be available for qualifying factory defects, damaged products, or incorrect items received.

Customers should report any issue within 48 hours of delivery whenever reasonably possible.

To help us evaluate the claim, customers may be asked to provide clear photos or video evidence showing the product and the reported issue.

Nothing in this policy is intended to limit rights that cannot legally be waived under applicable consumer protection law.

3. HOW TO SUBMIT A CLAIM

To submit a claim, email support@dinoleague.store with:

- Your order number
- A clear description of the issue
- Photos or video showing the issue
- Any other relevant information requested by our support team

Our team will review the claim and aim to respond within 48 hours.

4. REFUND TIMELINE

If your refund is approved, it will be processed within 10 business days.

Approved refunds will normally be returned to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to post the refund to your account.

5. DELIVERY GUARANTEE & NON-DELIVERY REFUNDS

We ship orders using international logistics providers.

International transit times may vary because of customs processing and circumstances outside our direct control.

If an eligible package has not arrived after 40 business days from the date of dispatch, contact our support team so we can investigate the shipment and determine whether a replacement or refund applies.

6. EXCEPTIONS

Except where required by applicable law, we do not accept returns for:

- Clearance or final-sale products
- Personalized or customized items
- Products that have been washed
- Products that have been altered
- Products damaged by the customer
- Products showing signs of misuse or wear beyond what is reasonably necessary to inspect the item